Q. I have a Bluetooth dongle and it has been turned on. But Bluetooth Passport cannot find it.
A. Please checks the drivers of your Bluetooth device. Bluetooth Passport support Microsoft Bluetooth drivers and WIDCOMM Bluetooth drivers. If your Bluetooth driver is not one of them, Bluetooth Passport cannot work.
Q. How can I get Microsoft Bluetooth drivers?
A. Bluetooth device has been supported by Microsoft from Windows XP sp1. Just plug a Bluetooth dongle in USB slot. If there are not any other Bluetooth drivers, Microsoft Bluetooth drivers will be installed automatically.
Q. Does the software support fast user switching?
A. Bluetooth Passport replaces Windows logon program. It doesn't support fast user switching.
Q. There is Bluetooth on my cell phone, but Bluetooth Passport cannot find it.
Please ensure the phone Bluetooth has been turned on and the visibility is shown to all.
Q. I have a laptop and a desktop. Both of them were installed Bluetooth. Can I set them to be passports each other?
A. Sure. A computer can be a passport for others too.
Q.I have a cell phone and several computers, can I set the cell phone a passport for every computer?
A. Usually, a cell phone can support most seven computers at one place at same time.
Q. System tell me bplogon.dll is error, I cannot logon Windows, how can I do?
Please go into windows safe mode first following the steps below: Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
Select an option when the Windows Advanced Options menu appears, and then press ENTER.
When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the installation that you want to start, and then press ENTER.
Input user name and password to logon. Click Start->Control Panel->Add or Remove Programs to uninstall Bluetooth Passport. Reboot. So you can logon normally.